ATTEND:THE CREDIT MANAGEMENT, DEBT COLLECTION AND ACCOUNTS RECEIVABLES SEMINAR 30-31 MAY, 2018 THE KENYA SCHOOL OF MONETARY STUDIES, NAIROBI, KENYA.

Thu May 10 00:09:00 GMT 2018

Greetings,
Bad 
debt, the opposite of profit, unfortunately, is part of doing business.
Debt 
needs to be managed to a minimum to ensure the company stays on the right track 
of profitability.
Without 
added investment, improving collection adds substantially to the bottom line. 

Effective managers now view the credit and collection function as an 
overlooked profit maker. 
Being able to extend the right amount of credit to 
the right accounts can expand sales and profits at almost no expense. 
That is why neglecting to manage credit and collection is like 
sabotaging 
your own business.
For 
companies, a well-trained employee means optimal resource utilization, increased 
cash conversion, reduced credit risk and excellent return on 
investment.
We 
therefore invite you to our Seminar on CREDIT 
MANAGEMENT, DEBT COLLECTION AND ACCOUNTS RECEIVABLES that will be 
held on 30th-31st May, 
2018 at THE KENYA SCHOOL OF MONETARY STUDIES, NAIROBI, 
KENYA.
This 
practical 2-day training course will show you how to improve your organization’s 
processes to increase the efficiency of credit collection. We look at how to 
best deal with customer excuses and manage disputed accounts correctly, and how 
to successfully negotiate repayment arrangements. With an abundance of practical 
and engaging collection and negotiation scenarios this program is designed to 
tutor new collectors and at the same time stands as a refresher for the more 
experienced ones.
Venue: 
The 
Kenya School of Monetary Studies, Nairobi Kenya   
Date:    
30th-31st May, 2018
Course Fee: Ksh. 38,200 
inclusive of 2 days attendance, buffet meals, teas, seminar kit and 
taxes.
NITA:Participating 
organizations can claim reimbursement of fee paid in accordance 
with NITA Rules.
Pay Scheme: Organizations 
sponsoring 3 participants get the 4th to attend free.

COURSE 
OUTLINE
How 
Accounts Receivable adds value to your organization
•    
The role and purpose of credit in business
•    Defining the 
three stages of credit
•    The role of accounts receivable 
and debt collection in the supply chain
Practical Exercise: KPIs for a successful accounts 
receivable team

Critical elements of a successful credit 
policy
•    Developing an effective credit policy 
framework
•    Creating credit policies that work with your 
sales teams
•    Designing a good credit application and 
critical terms to include
•    Managing the risk of 
default
•    Practical 
Exercise: Debt escalation procedures

Assessing a customer’s 
creditworthiness: Your checklist
•    Understanding the 
types of information available about your customers
•    
Analyzing both financial and non-financial information 
•    
Trade references and third party reports
•    How to analyze 
the balance sheets of key customers
•    Field sales reports 
and customer visits
•    Practical Exercise: Detecting early warning signs and 
acting upon them

Customer communication and disputed 
accounts
•    Customer profiling: What is your customer's 
mindset? Why do they not pay on time?
•    Dealing with 
difficult customers
•    Managing disputed accounts 
correctly
•    How to negotiate with 
customers
•    Practical 
Exercise: to improve the success of your debt collection
Improving 
performance, efficiency, and accuracy in your processes
•    
Maximising staff productivity and collections
•    Increasing 
the efficiency of your credit collection
•    How to set up 
efficient and user-friendly filing and records systems
•    
Minimising fraud in accounts receivable
•    Practical Exercise: Establishing key performance measures 
for credit management

Examining how and when to take legal 
action
•    Important factors to consider before taking 
court action
•    Using the Disputes 
Tribunal
•    Court proceedings: Information capsules, 
interlocutory steps, timeframes and documentation
•   Practical Exercise: Enforcement options: What is the best 
way to get paid?

Introduction 
to Insolvency for Credit Managers
•    What happens if a 
customer goes into liquidation or bankrupt?
•    Preferential 
payments: Where are you in the queue?
•    Practical Exercise: Working with liquidators and 
receivers
WHO 
SHOULD ATTEND
This 
is a very important Seminar for all personnel who act as
·        
Credit Controllers, Managers & Supervisors
·        
Accounts Receivable Officers, Supervisors & Clerks
·        
Anyone with accounts receivable and credit collection responsibility
·        
Debt Managers
·        
Accounting Officers
·        
Financial Administrators
·        
Office Managers
·        
Customer Care Department
·        
Staff Members Willing To Refresh Their Credit Management Skills

METHODOLOGY
Interactive 
  input & presentation
Case 
  Studies 
Discussions, 
  Q&A (Question and Answer)
A 
better understanding of the credit assessment policy and its control 
mechanism, which covers credit evaluation and credit limit review, would lay 
down a strong foundation to manage your company’s risks to minimize bad 
debts.
CERTIFICATE
Upon 
successful completion of this program, participants will receive a Certificate 
of Achievement. 
TESTIMONIES
“I 
learnt how to engage better with customers. Overall, it is an excellent 
training.”Credit 
Control Officer, Michael Muciri
“I got to learn what I 
needed which is the strategies and effectiveness of debt collection.” –Manager, Janet 
Moraa
“After 
the course, I now see the importance of credit control to a company. I learned 
about strategies of collection through this training and all areas covered were 
great.”– 
Accountant, Cedric Angwenyi
Limited 
slots are available for this Event, Book Early.
For 
more information on participation, contact Catherine.

Profound 
Respects,
Catherine 
Wanja,
Delight 
Africa Ltd,
Dev 
Towers - 4th Floor, Suite 4A
Biashara 
Street, CBD Nairobi
P.O. 
Box 12269 - 00100, Nairobi Kenya
Land 
line: +254 722 533 771 (or) +254 700 221 221
Fax : 
020 222 54 39
WhatsApp : 
+254 729 236 920
*‘**Promoting 
Professionalism in Corporate Training**’*
NITA Approved 
Trainers - No. TRN/1383

To 
unsubscribe, please send STOP
Credit management Debt Collection Seminar, 4th floor, Dev Towers,, Biashara Street, CBD, 0100, Kenya
<http://tracking.riataconsortium.co.ke/tracking/unsubscribe?msgid=qy_GcvTfsvpYrjiNeJAN7w2>
UNSUBSCRIBE
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://cygwin.com/pipermail/cygwin/attachments/20180510/389aad13/attachment.htm>